You are challenged daily with what your venue offers that your competitors can’t or don’t.
Namely your Unique Selling Point (USP)
What do you offer?
- IDENTIFY what you can offer your customers be it corporate or leisure.
- UNDERSTAND what your customer needs and wants
- CONSIDER what added value you give without increasing customer costs.
Simple Things Matter
- Concierge, Reception, Housekeeping and Waiting Staff have a huge impact of the guests walking through your venues doors.
- Being greeted, offer of help, acknowledgement and personable service will set the scene for the rest of their stay and doesn’t cost a penny.
- In room touches: Bottled water is a must nowadays and complimentary. This can be a reusable glass bottle filled and kept in the in room fridge. A postcard from Housekeeping asking the guest to contact them for anything they need. Feedback is essential so why not leave a second postcard asking about their experience, same thing can be used in the meeting rooms.
- Value your hotel teams – Reception, Housekeeping and Waiting teams need to understand how valuable they are in your venue.
Celebrating 30 years of venue finding for our corporate clients tobook – the venue finding specialists launched tobook -recommends
tobook -recommends is available to EVERYONE to use – with NO lengthy sign ups and NO spam …. Bookers can freely move around the site, viewing venues with access to the contact details so they can reach out to Hotels & Venues directly.
Has your venue worked with our team? Interested in finding out more about how we can help, reach out to us at enquiries@tobook.co.uk or call 01676 522868
